Privacy Policy

Welcome to the Privacy Policy of SewaSwasth. At SewaSwasth, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our pathology lab and use our services.

1. Information We Collect

We collect various types of information to provide you with high-quality diagnostic services. This includes:

• Personal Identification Information: Includes your name, contact details (such as phone number and email address).
• Transaction Information: Includes payment details, billing information, and transaction history related to the services we provide.
• Technical Information: Includes IP address, browser type, operating system, and other technical data collected from your interactions with our website.

2. How We Use Your Information

Your information is used for the following purposes:

• Providing Services: To offer and manage diagnostic services, including performing tests, delivering results, and providing medical consultations as necessary.
• Processing Payments: To handle billing and payment transactions, including managing invoices and processing payments securely.
• Improving Our Services: To analyze service usage and improve the quality and efficiency of our diagnostic processes.
• Communication: To communicate with you regarding your appointments, test results, and any follow-up information or support.
• Compliance: To comply with legal, regulatory, and professional obligations and to defend against any legal claims or disputes.

3. Data Sharing and Disclosure

We are committed to ensuring that your personal information is handled securely. We may share your information with:

• Healthcare Providers: With your consent, we may share your information with other healthcare professionals or institutions involved in your care.
• Regulatory Authorities: As required by law, we may disclose your information to regulatory bodies or government agencies.
• Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors and IT service providers, under strict confidentiality agreements.
• Legal Requirements: We may disclose information in response to lawful requests by public authorities or in connection with legal proceedings.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:

• Encryption: Data encryption to secure sensitive information both in transit and at rest.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting regular security audits and assessments to ensure our systems are secure.
• Data Backup: Regular backups of data to prevent loss or damage.

While we take these measures to protect your data, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Your Rights

Under Indian privacy laws, you have several rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You can request the correction of inaccurate or incomplete information.
• Right to Deletion: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restriction: You can request the restriction of processing your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller if feasible.
• Right to Object: You can object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files placed on your device. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically. The updated policy will be effective as of the date it is posted.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

9. Delete Account

To proceed with the account deletion request, please send an email from the registered address to support@sewaswasth.com.

SewaSwasth
#262-263, Sahara Hospital, Jamalpur Civil Line
Aligarh, Uttar Pradesh, 202002
India
Email: support@sewaswasth.com
Phone: +91 8630403993